Terms and Conditions of Use
These General Terms of Use govern access and use of the Obryl ecosystem: Accommodation, Mobility & Vehicle Rentals, Tours & Tourist Experiences, Digital Tools, and Obryl Tech technological services, along with our secure payment systems.
1. Introduction & Role of Obryl
Welcome to Obryl.com. These Terms and Conditions of Use ("Terms") constitute a legally binding agreement between you ("User", "Member", "Host", "Traveler" or "Partner Agency") and OBRYL ("Obryl", "we", "our" or "us"), the publisher and technical operator of the Obryl platform.
Obryl operates as a trusted technical intermediary providing an integrated ecosystem dedicated to the hospitality, mobility, tourism, and digital engineering sectors in Cameroon and across the African continent. Through our platform, Users can discover, book, publish, manage, and monetize diverse services.
Technical Intermediary Status: Unless expressly stated otherwise, Obryl does not directly own, lease, or manage the accommodations, vehicles, or excursions offered by third-party Hosts and Partner Agencies. Obryl provides the technical platform, search engines, verification frameworks, secure payment flows, and customer assistance to facilitate seamless, safe transactions.
2. The Obryl Services Ecosystem
Obryl centralizes multiple complementary service verticals within a unified high-performance platform:
2.1 Accommodations & Furnished Residences
Obryl enables Travelers to book furnished flats, luxury villas, private studios, aparthotels, and guesthouses. Hosts and professional landlords can list properties with dynamic pricing, verified house rules, and synchronized calendars.
- Essential amenities: Verification of key features including back-up power generators, autonomous water supply (boreholes), 24/7 security guards, fiber Wi-Fi, and air conditioning.
- Digital Check-in/Out: Encouraging verified check-ins and check-outs with condition documentation to protect both guests and hosts.
2.2 Mobility & Vehicle Rental
The Mobility module provides vehicle rental services across diverse categories: city cars, SUVs/4x4s, executive sedans, minibuses, and utility vehicles. Options include rental with certified professional drivers or self-drive rentals.
- Rental requirements: Valid driver's license (minimum 2 years of driving experience), valid government ID or passport, and security deposit compliance.
- Vehicle Inspection: Mandatory photographic inspection of the vehicle (exterior, interior, fuel level, mileage) before handover and upon return.
2.3 Tours, Circuits & Tourist Experiences
Obryl organizes and lists tourist excursions, cultural tours, safaris, and nature immersions led by certified tour guides and licensed travel agencies. Travelers can book single-day experiences or multi-day customized regional circuits.
- Safety & Guidance: Participants must adhere to the guide’s safety instructions, local customs, and environmental protection guidelines.
2.4 Digital Platform & Management Tools
Obryl equips individual hosts and property/fleet managers with professional management tools:
- Host & Agency Dashboards: Centralized management of listings, pricing calendars, reservation statuses, and automated PDF invoice generation.
- Real-Time Messaging: Direct instant messaging powered by WebSockets (Laravel Reverb) for seamless communication between guests and hosts.
- Listing Boosters: Paid sponsorship plans (Flash 24h, Standard 7-day, Premium 30-day) to highlight listings at the top of search rankings.
- Affiliation & Referral: Referral system rewarding ambassadors who introduce new hosts and travelers to the platform.
2.5 Obryl Tech (Digital & Engineering Solutions)
Tech DivisionObryl Tech is the technology division of Obryl dedicated to software solutions, API integrations, and digital transformation for tourism, hospitality, and mobility professionals:
- Partner APIs & Webhooks: Direct API endpoints for rental agencies, hotel PMS (Property Management Systems), and Channel Managers to synchronize availability, rates, and bookings in real time.
- Smart Locks & IoT Access: Integration with connected smart locks allowing contactless, autonomous keyless check-ins for travelers with unique time-limited digital codes.
- Digital Inventory & State of Premises: Proprietary digital inspection software with photo capture, damage reporting, and on-screen biometric touchscreen signatures on mobile.
- Cloud Infrastructure & High Availability: Secure enterprise-grade architecture with microservices, scalable storage, and strict cybersecurity compliance.
3. Member Accounts, KYC & Passkeys Security
To book or offer services on Obryl, Users must register an account and provide accurate, verifiable personal information. Minors under 18 are not permitted to register without documented parental or guardian consent.
Identity Verification (KYC)
Hosts and partner agencies undergo identity verification (national ID, passport, business registration certificate) before listings are published.
Biometric Passkeys
Obryl supports WebAuthn Passkeys (Fingerprint, TouchID, FaceID) ensuring passwordless login and robust cryptographic defense against phishing.
Sensitive account operations (payout withdrawal edits, security updates) trigger a temporary security confirmation (HTTP 423 re-authentication protocol) to prevent unauthorized takeovers.
4. Search & Booking Process
Travelers can browse listings using comprehensive filters: location, dates, budget, vehicle type, and desired amenities. Search rankings reflect listing quality, reviews, response times, and optional sponsored Booster visibility.
When confirming a booking, the Traveler enters into a direct contractual arrangement with the Host or Partner Agency based on the listing specifications, cancellation policy, and these Terms.
5. User Obligations & Platform Integrity
Traveler Obligations
- Treat property, vehicles, and equipment with diligence and respect.
- Strictly respect authorized occupancy limits stated on the booking.
- No illicit activities, unauthorized parties, or sub-letting allowed.
- Report any check-in defect or damage within 24 hours of arrival.
Host & Agency Obligations
- Provide accurate descriptions, up-to-date photos, and real pricing.
- Maintain real-time calendar availability to prevent double-bookings.
- Ensure hygiene, sanitary standards, and functional amenities at all times.
- Comply with tax, commercial, and tourism regulatory requirements.
Hosts, Partner Agencies, and Travelers are strictly forbidden from attempting to solicit, facilitate, or settle booking payments outside of Obryl. Any attempt to bypass Obryl fees invalidates all platform insurance, security guarantees, and escrow protection, and results in immediate account termination with potential civil liability.
6. Secure Payments via GeniusPay
GeniusPay GatewayOnline transactions on Obryl.com are processed through our certified payment partner, GeniusPay (geniuspay.ci / pay.genius.ci). GeniusPay guarantees end-to-end encrypted financial processing conforming to the highest international banking security standards.
Pan-African Mobile Money
Instant payments with Orange Money, MTN Mobile Money, Moov Money, and Wave across Cameroon, Côte d'Ivoire, Senegal, Benin, and Togo. The gateway auto-detects operators based on customer phone prefixes.
International Credit Cards
Full support for Visa and Mastercard with 3D-Secure 2-factor authentication. Obryl does not store raw credit card numbers or Mobile Money PIN codes on its servers.
Obryl processes every transaction for its exact mathematical amount. No rounding up or down is imposed: customers pay the exact price of services, taxes, and fees down to the specific currency unit (FCFA).
All funds paid by the traveler are safely held in escrow by Obryl upon booking. Payouts to the Host or Agency are released 24 hours after verified guest check-in, provided no legitimate dispute has been submitted. This ensures listing conformity for guests while guaranteeing funds for hosts.
Payment status confirmations are verified in real time via asynchronous webhooks signed with cryptographic HMAC-SHA256 signatures.
7. Agency Regulations, Physical Payment & Payouts
This section outlines specific financial regulations and interaction terms applicable to Partner Agencies and professional fleet/property managers collaborating with Obryl:
7.1 Physical In-Agency Payment Option (48-Hour Deadline)
Travelers who prefer offline payment may select the "In-Agency Payment" option at checkout. This allows settlement via cash, certified check, credit card POS, or local Mobile Money at an official Obryl agency counter or accredited partner office.
The selected listing is held provisionally for a maximum of 48 hours. If payment is not completed and registered at an Obryl branch within 48 hours, the system automatically cancels the reservation and releases the calendar immediately for other travelers.
7.2 Agency Payments to Obryl (Commissions & Add-on Services)
Partner Agencies are subject to the standard platform service fee of 10% on completed bookings. Agencies may also subscribe to optional value-added services:
- Visibility Boosters: Sponsored positioning for individual listings or entire fleets (Flash 24h, 7-day, or 30-day packages).
- Obryl Tech Integration Fees: API access tokens, PMS synchronization setups, smart lock hardware setups, and premium technical SLA support.
Settlement Methods: Agencies settle fees through automatic escrow deduction (net-offsetting), online GeniusPay merchant payments, company wire transfers, or direct cash/check deposits at Obryl branches with tax-compliant receipts.
7.3 Payouts to Partner Agencies
Obryl disburses net booking revenues (gross rental amount minus the 10% Obryl service fee and applicable subscribed options) to the verified bank or Mobile Money account of the Agency within 24 to 48 business hours following verified guest check-in.
7.4 Invoicing & Tax Compliance
For every transaction, an automated digital invoice is generated with unique sequential invoice numbering, customer and host details, service itemization, and tax breakdowns. Downloadable PDF invoices are accessible in the Agency Dashboard.
Partner Agencies remain solely responsible for declaring rental income, collecting and remitting applicable local VAT, and paying tourist municipal taxes in their jurisdiction.
8. Service Fees & Platform Commission (10%)
To ensure continuous platform performance, cloud infrastructure, secure escrow handling, and 24/7 client support, Obryl applies a transparent 10% platform service fee on confirmed bookings.
All prices displayed on listing pages and checkout summaries clearly show the gross amount, applicable service fees, cleaning fees, and taxes before payment confirmation. There are no hidden fees.
9. Cancellations, Modifications & Force Majeure
Each listing displays an explicit cancellation policy selected by the Host or Agency:
Full refund up to 24 hours prior to check-in time.
Full refund up to 5 days before check-in time.
50% refund up to 7 days before check-in time.
In verified force majeure events (natural disasters, civil unrest, official government travel bans), Obryl may apply exceptional cancellations and full or partial refunds regardless of the listing’s standard policy.
10. In-App Messaging, Reviews & Content
Obryl provides an instant WebSocket messaging system allowing Travelers and Hosts to coordinate bookings, key handovers, and check-in logistics. Members must maintain courteous, respectful exchanges. Harassment, threats, spam, and solicitation of off-platform payments are strictly forbidden and monitored.
Following completed bookings, Travelers and Hosts may submit mutual verified reviews. Reviews reflect genuine experiences and must not contain defamatory, obscene, or fraudulent statements.
11. Intellectual Property & Account Termination
All software, logos, trademarks, database architectures, graphics, and source code of Obryl.com and Obryl Tech remain the exclusive property of OBRYL. Any unauthorized reproduction, decompilation, or commercial exploitation is strictly prohibited.
Users may terminate their account at any time via dashboard settings or by contacting support. Obryl reserves the right to suspend or permanently ban any account in the event of fraud, security breaches, terms non-compliance, or malicious activity.
12. Claims, Disputes & Applicable Law (Cameroon)
In the event of a dispute between Members, or between a Member and Obryl, parties are strongly encouraged to seek an amicable resolution through our internal mediation service before initiating legal action.
These Terms are governed by and construed in accordance with the laws of the Republic of Cameroon. Any unresolved dispute arising from the interpretation, validity, or execution of these Terms shall be submitted to the exclusive jurisdiction of the competent courts of the Republic of Cameroon.
Need legal or agency assistance?
Our legal and partner team is available at info@obryl.com to answer questions regarding our services, Obryl Tech, and agency partnerships.